CPSC recall 27004 · Oct 1, 2026
Gazelle USA Recalls Urban Arrow Cargo Electric Bikes Due to Fall Hazard
Product
Urban Arrow Cargo Electric Bikes
Hazard
The front bolt in the seat post clamping mechanism can break, causing the seat to become loose, posing a fall hazard.
What to do
Consumers should stop using the recalled bicycles immediately and contact Gazelle USA to receive a free replacement seat post and saddle that consumers can either install themselves with no special tools or take to an Urban Arrow dealer to be installed at no charge. Consumers will be asked to fill out a recall registration form at https://forms.gle/1Nir9NrR7aJcpwRk8. Consumers can locate their nearest dealer at https://urbanarrow.com/dealers.
Recall details
- Description
- This recall involves Urban Arrow cargo electric bikes with model descriptions Urban Arrow Family (in Black and White), Urban Arrow Shorty (in Black and White), Urban Arrow Cargo L/XL (in Black and White) and Urban Arrow Tender 1000/1500 (in White). The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. "Urban Arrow" is printed on the bottom of the cargo box. The seat posts on the recalled bicycles have two silver bolts.
- Units
- About 1,032 (In addition, about 134 were sold in Canada)
- Incidents and injuries
- The firm has received nine reports of damage or wear to the saddle-seat post connection. No injuries have been reported.
- Sold at
- Specialty bike stores nationwide from 2016 through 2022 for about $9,000.
- Company
- Gazelle USA LLC, of Santa Cruz, California
- Manufactured in
- Netherlands
- Consumer contact
- Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected] or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/en-na and click on "Product Recalls" at the bottom of the page for more information.
Source: U.S. Consumer Product Safety Commission (CPSC) notice.
Copied from the agency record without changes. Data as of Oct 14, 2026, 12:58 AM EDT. The agency notice is the final word.
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